Question 1

What is FreshLoop?

Accepted Answer

FreshLoop is a Pittsburgh laundry pickup, wash, fold, and delivery service. You schedule a pickup online, leave your bag at the door, and we return clean folded laundry the next day.

Question 2

How much does laundry pickup cost in Pittsburgh?

Accepted Answer

Standard wash & fold is $2.00 per pound with a $25 order minimum. Weekly subscriptions start at $79/month and save 20% per pound. Express same-day service is +$1.00/lb.

Question 3

How fast is delivery?

Accepted Answer

Most orders are picked up and returned within 24 hours. Same-day express is available in most Pittsburgh neighborhoods if you order before 9 AM.

Question 4

Which Pittsburgh neighborhoods do you serve?

Accepted Answer

We serve Shadyside, Squirrel Hill, Oakland, Lawrenceville, Strip District, Bloomfield, East Liberty, Downtown, South Side, North Side, Highland Park, Greenfield, Mount Lebanon, and more. See our service area page or contact us with your ZIP.

Question 5

Do I need a special bag?

Accepted Answer

No. Use any bag for your first order. After that we provide reusable FreshLoop bags at no charge.

Question 6

Can I choose detergent and softener?

Accepted Answer

Yes. Choose standard, hypoallergenic, unscented, or eco-friendly detergent. You can also choose softener preferences, water temperature, and add per-order special instructions.

Question 7

How is my order weighed and priced?

Accepted Answer

Your laundry is weighed at our facility at intake. You're charged based on the actual weight, with a $25 order minimum. You'll receive an invoice by email after delivery.

Question 8

What payment methods do you accept?

Accepted Answer

We accept all major credit and debit cards, Apple Pay, and Google Pay. Payments are processed securely through Stripe.

Question 9

Can I cancel or reschedule a pickup?

Accepted Answer

Yes. Cancellations and reschedules are free up to 12 hours before your pickup window. Within 12 hours, a $5 late-cancel fee applies.

Question 10

What happens if an item is damaged or lost?

Accepted Answer

We document every order with intake photos. In the rare event an item is lost or damaged, our policy covers up to 5× your order value.

Question 11

Do you offer dry cleaning?

Accepted Answer

Yes. Dry cleaning is priced per item and can be added to any regular pickup. Items are returned pressed and on hangers.

Question 12

Do you have a subscription?

Accepted Answer

Yes. Weekly and biweekly subscriptions include scheduled pickup, 20% off per pound, priority next-day delivery, and the ability to pause up to 4 weeks per year.

Question 13

Do you work with Airbnb hosts and small businesses?

Accepted Answer

Yes. We offer commercial pricing for Airbnb hosts, gyms, spas, restaurants, and offices with weekly invoicing and a dedicated account manager.

Frequently asked questions